Call Center Representative

Overview

Travel & Hospitality Specialist (GDS – Sabre Preferred)

Responsibilities

• Handle travel bookings, itinerary changes, and cancellations using GDS platforms (Sabre preferred)
• Provide accurate fare quotes, ticketing, and reissuance support
• Assist customers with travel-related inquiries via phone, email, or chat
• Ensure compliance with airline and travel policies
• Maintain detailed records of transactions and customer interactions
• Collaborate with internal teams to resolve issues and improve service delivery

Qualifications

• Minimum 1 year of experience using GDS (Sabre is a strong advantage)
• Strong communication skills in English
• Background in travel, hospitality, or call center is preferred
• Detail-oriented with excellent problem-solving skills
• Willingness to work onsite in Taguig

Perks & Benefits

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