Call Center Specialist

Call Center Specialist (Banking)

Location: Alpharetta, GA 30022 – This position is onsite

Pay: $20.00 per hour

Type: Direct hire

Schedule: Must be open department hours 
M-F, 8:00 AM to 8:00 PM EST and  Saturdays 8:00 AM to 5:00 PM EST 
Typically, rotating Saturdays (every other week)

START DATE:

Aug 17 week 1 - onboarding and orientation / class begins Aug 24th

Career outlook: Benefits after 30 days, including health, 401k matching, pet insurance, special perks and discounts.

Job description:

1. Manage 60+ inbound (and some outbound) calls daily, assisting customers with lost cards, balance inquiries, account requests, troubleshooting issues, and more complex concerns while delivering a high-quality service experience
2. Provide accurate information about bank products a...