Call Center Specialist

Description We are looking for a Call Center Specialist to join our team in Hudson, Wisconsin in a contract-to-permanent capacity. This role is ideal for someone who combines strong customer support skills with administrative accuracy and can confidently manage inbound inquiries, documentation, and follow-up tasks. The position supports both internal teams and external clients, requiring clear communication, sound judgment, and a consistent, service-focused approach.

Responsibilities:
• Respond to incoming calls and client inquiries with care, providing timely assistance to both internal partners and external customers.
• Calm tense interactions by listening carefully, addressing concerns constructively, and guiding callers toward practical resolutions.
• Handle day-to-day administrative work such as preparing mailings, scanning records, faxing documents, and entering information into company systems.
• Review, complete, and update forms and related documentation w...