Call Center Team Leader — KPI-Driven Coaching

Convergys in Quezon City, Philippines is hiring a Team Leader for the call center. This role involves supervising associates, coaching them to meet performance metrics, and ensuring that customer service meets contractual KPIs.

The ideal candidate will have an Associate's degree and relevant experience, with strong communication and mentoring skills. Flexibility in working hours is required, and the position offers a dynamic environment focused on team success.