Call centre agent - outbound (makro mbombela) ftc (portuguese speaking)

Serves customers by taking telephone, fax and email orders. Provide excellent service to customers by keeping them up to date with product information on a regular basis. Recruit new customers and grow existing customers through customer analysis.

FUNCTIONS/RESPONSIBILITIES Customer Service Recruit customers in Mozambique Service existing customers to grow their spent Effective customer interaction, recruitment and maintenance through outbound call Centre Handle telephones calls efficiently Have product knowledge Meet and greet Portuguese customers in the store and provide assistance where required Administration and Reporting Daily and Monthly reporting on sales and customer performance Provide report on new customers Take orders Teamwork and Self Management Follow through and ensure that personal quality and performance standards are met Demonstrate consistent application of group and company procedures and policies Plan and priorities tasks Minimum Academic, Professional Qu...