Call Centre Agent (Senior Associate) - Insurance Night Shift

Step into a fun, fast-paced role where no two days are the same. You’ll be right at the centre of it all, chatting with customers and agents, solving problems, and making their day a little easier. As the go-to person, you’ll handle inbound calls with confidence, turning questions into solutions and delivering standout service with every interaction.

What You’ll Be Doing:

• Deliver outstanding customer service by assisting with a variety of insurance-related queries, including new business, renewals, policy amendments, and general enquiries.
• Confidently manage and resolve policy cancellations, reinstatements, and service-related concerns, turning challenges into positive outcomes.
• Serve as a knowledgeable expert across multiple online billing systems and agency portals, providing proactive support to both customers and agents.
• Use your communication skills to de-escalate concerns, resolve conflicts, and...