Call Centre Agent

Remote Recruitment helps South African professionals secure flexible remote contract opportunities with UK companies, connecting independent contractors with businesses where they can thrive and make an impact.

Job Overview

We are seeking a motivated and energetic Call Centre Agent to handle inbound and outbound customer calls in a fully remote environment. This is a great opportunity for someone who enjoys helping people and thrives in a structured, target-driven setting.

Key Responsibilities

• Handle inbound customer calls professionally and resolve queries efficiently
• Make outbound calls for follow-ups, surveys, or sales campaigns as required
• Log all call interactions accurately in the CRM system
• Meet daily call handling targets and quality assurance standards
• Escalate complex issues to the appropriate team or supervisor
• Provide customers with accurate product and service information
• Maintain...