Location
ubi
Job Type
Full-time
Posted
June 04, 2026
Job Description
Responsibilities
- Handle customer service hotline and emails, and provide first level of support (i.e. usage support, escalation of incidents).
- Provide quality customer service transactions (i.e. incident isolation, troubleshooting, recovery, and resolution).
- Listen, probe and question in order to clarify and understand customer needs.
- Gather client and partner feedback to enhance customer experience.
- Any other ad‑hoc tasks assigned.
- GCE O Level and above qualification.
- At least 1 year of experience in contact centre or service industry.
- Experience in working in healthcare industry would be preferred.
- Savvy with computer and mobile phone usage and troubleshooting, with the ability to explain technical terms in layman’s terms.
- Understand and clearly explain relevant schemes, programmes, policies, and initiatives to enquirers.
- Familiarity wi...
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