Job Description
Job Title: Call Center Agent
Department: Customer Support / Service Operations
Location: Pune (Wadgaon Sheri)
Employment Type: (Full-time)
Shifts: Open for Rotational shifts/ US Shifts
Summary:
Our Call Center Agents are dynamic individuals that work in a fast-paced environment. Effective listening/clear communication are key to receive and process client service requests and updates along with inputting all information into service software templates. As a part of this team, you will provide first level support to clients and Field Service Technicians seeking assistance with service tickets, part ordering, and usage.
Essential Duties and Responsibilities :
- Accept and process emails/service requests/updates from clients or technicians via phone and/or email
- Accurately document call information in database
- Update customer with se...
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