call centre - customer service premium management, contract associate

call centre - customer service premium management, contract associate

What requirements you'll need to be eligible

• Bachelor’s Degree preferably in business, insurance or finance
• Minimum 2 years in the insurance or financial institution
• Good verbal and written communication skills

What you'll be doing on the job

• Responsible for premium collection functions and to ensure the operational activities meet / exceeded the department’s performance metrics.
• Attending to correspondence, telephone enquiries/complaints from policyholders, branches, agents & bankers.
• Liaising with bank personnel / System Support/ IT in handling electronic payment system.
• Involvement in any projects/initiatives as and when given by the management.