Call Centre Operator - Logistics

About the job Call Centre Operator - Logistics

Call Centre Operator (Logistics)

• Full-Time, Permanent

Are you a detail-driven problem solver with a passion for logistics and real-time operations? Our 24/7/365 logistics call centre is looking for a Call Centre Operator who thrives in high-pressure environments and can juggle multiple tasks with confidence and calm.

Job duties:

As a key player in our fast-paced call centre, your responsibilities will include:

Breakdown & Repair Coordination

• Receive breakdown calls from drivers and arrange repairs through approved service providers or truck dealerships.
• Maintain ongoing communication with fleet controllers regarding the repair status.
• Record all details in the breakdown book for morning handover to the admin team.
• Direct drivers to approved diesel filling stations.
• Authorise diesel refills, issue reference n...