Call Centre Representative

Responsibilities

• Handle inbound and outbound calls ensuring clarity and professionalism in every interaction to foster positive customer relationships.
• Resolve customer inquiries and complaints efficiently using problem‑solving skills to provide tailored solutions that enhance customer satisfaction.
• Document all customer interactions accurately in the CRM system, maintaining detailed records to facilitate follow‑up and continuous service improvement.
• Utilize active listening techniques to fully understand customer needs, demonstrating empathy and patience throughout the conversation.
• Collaborate with team members and other departments to address complex issues, ensuring a seamless experience for customers.
• Stay updated on product knowledge and service changes to provide accurate information and establish credibility with customers.
• Conduct customer surveys and gather feedback to identify trends and areas for impr...