Call Centre Team Lead

- contract
- Mon – Fri office hours
- Commonwealth
- Up to $3000

• Reports to the contact centre manager
• Supervise agents and take care of scheduling of roster
• Monitor queue and track inbound calls
• Responsible for weekly reports
• Documentation of operational procedures
• Maintain Appointment Roster
• Handle and resolve issues raised by customers and record details of actions taken.
• Handle escalated requests from CSOs and escalate unresolved issues to management
• Conduct regular knowledge sharing meetings to share important lessons learnt and information

• contract

• Mon – Fri office hours

• Commonwealth
• Up to $3000

• At least 3 years working experience in a contact /call centre environment
• Pos...