Call Centre Team Leader: KPI Coach & Escalations Expert

MORGAN MCKINLEY PTE. LTD. in Singapore is seeking a Team Leader to manage Customer Service Officers. The successful candidate will lead daily operations, ensuring KPIs are consistently met and providing coaching to team members.

Ideal candidates have a diploma or degree, with at least 2 years of proven experience in a contact center setting. Proficiency in Microsoft Office and strong communication skills are essential. The role includes handling escalations, monitoring reports, and supporting audits.