Job Description
Job Accountabilities
Call Management - Answer and professionally manage all incoming calls related to IT issues or service requests.
Ticket Logging & Accuracy: Log all calls and requests meticulously into the ticketing system, ensuring all information (user details, issue description, severity) is accurate and complete.
Sharing the Ticket ID with the user & keep end-users informed about the status of their requests
Answer and manage incoming calls related to IT issues or service requests.
Provide process-related assistance and basic troubleshooting guidance to end-users over the phone
Monitor the progress of open tickets and follow up with technicians to ensure timely resolution
Working in Shifts for 24X7 support
Skills Required (Knowledge and Skills)
Good Communicat...