Location
lahore
Job Type
Full-time
Posted
June 17, 2026
Job Description
Our client HOF Global is looking for Call QA Specialist in Lahore .
Job Description
We are seeking a detail-oriented Call QA Specialist to join our team in an on-site full-time capacity. The ideal candidate will be responsible for reviewing and evaluating inbound and outbound calls to ensure a high standard of customer service is maintained. This role requires a keen ear, exceptional communication skills, and the ability to provide constructive feedback to enhance team performance.
Responsibilities
- Monitor and evaluate a selection of calls to ensure compliance with customer service standards and company policies.
- Record and report findings to enhance quality and productivity.
- Collaborate with team leaders to discuss trends and areas for improvement.
- Provide feedback and training suggestions.
- Develop quality processes and procedure.
- Work with management to develop qua...