Card Operations Analyst (Card Fulfillment)

Job Description

• Own end-to-end card operations, including card fulfillment and issuance tracking, inventory monitoring and reconciliation, dispute and chargeback processing, fee exception handling, and operational reporting
• Ensure all operational activities are completed accurately and within agreed service level agreements (SLAs)
• Maintain and support documentation in line with established SOPs, controls, and approval workflows to reduce operational risk
• Perform regular data checks to ensure completeness, accuracy, and consistency
• Work closely with internal teams and external vendors to execute operations and resolve issues efficiently
• Proactively escape exceptions, delays, or process gaps to the Team Lead
• Maintain clear documentation and audit trails to support compliance and audits
• Identify recurring issues and contribute ideas to improve efficiency and process effectiveness
• Support ad-hoc ope...