Job Description
**Summary**:
Job Description Summary
The Care Navigator will provide assistance to patients and healthcare professionals when initiating treatment of a Novartis therapy.
Responsibilities include navigating through onboarding, insurance verification, financial assistance, and ongoing support as requested by the patient and their healthcare professional.
Care Navigators will also be working with cross-functional team members within Novartis Patient Support, where appropriate, to ensure continuity of information being shared with the healthcare professional and patients.
The Care Navigators must have strong communication skills to converse with customers about the patient's journey and be able to offer next steps in accordance with approved procedures.
Excellent written communication skills are required to ensure adequate case documentation and traceability.
The Care Navigators will possess an aptitude for learning, the ability to accept and implement constr...