Care Service Technical Manager

Job Title: Care Service Technical Manager

Role Overview: Care Service Technical Manager is responsible for overseeing a team of technicians, ensuring the efficient and high-quality delivery of repair services in line with Bulgari Care Service standards. The role focuses on managing the team’s performance, ensuring the execution of repairs meets global service levels, quality, cost, and lead time objectives, and driving continuous improvement initiatives within the team including initiatives related to support the in-store implementation of Care activities.

Key Responsibilities:

• Lead and manage a team of technicians, ensuring the timely and efficient execution of repairs while adhering to Bulgari Care Service standards.
• Oversee the repair order process, including ensuring the technical evaluation, authenticity checks, spare parts identification, and cost estimates are accur...