Caredesk Co-ordinator (Platinum Desk)

Tracker requires the Services of a Caredesk Co-ordinator in the Customer Experience Centre department based at our Head Office in Johannesburg. Providing Support to all Consumer and Corporate clients on the functionality/health of Tracker units. Requirement to work a 12 (twelve) hour shift (07h00 to 19h00 and 19h00 to 07h00) and standby shift as per departmental roster

• Assisting internal and external customers with queries.
• Investigation on all products, including faulty units.
• Opening, allocating and following up on service requests (including Returned SRs)
• General office administration.
• Assisting with all Product Support related queries.
• Assisting with vehicle location.
• Assisting with afterhours SRs and allocating to standby technicians, according to process.
• Assisting customers with Finance queries.
• Odometer updating and unit resetting of all Tracker devices.
• Resetting and assistance rega...