Central Scheduling Representative

Summary:

Schedule outpatient diagnostic testing in a call center setting. Obtain accurate demographic information to start the pre-registration process and maintain accurate patient medical records.

Essential Duties and Responsibilities:

• Answer phones and provide excellent customer service to patients and providers.

• Read doctor’s orders to accurately schedule patient appointments.

• Obtain accurate demographic and insurance information over the phone.

• Provides patients with accurate information on test preparation and procedures

• Promotes a clean and safe environment of care, utilizing the SAFE error prevention habits

• Provides the highest standard of privacy and confidentiality in matters involving patients, coworkers, and the hospital by abiding by the Standards of Conduct

Required Qualifications: 

Education and Traini...