Job Description
Change Management Lead / Manager
Role Overview
This role partners closely with program leadership, workstream owners, implementation teams, account management, and operations to support successful adoption and long-term sustainability of large-scale transformation initiatives.
The Change Manager plays a critical role in assessing impacts, guiding readiness, and ensuring teams are informed, prepared, and aligned throughout program execution.
Key Responsibilities
Partner with program leadership, workstream owners, implementation teams, account management, and operations to drive adoption and long-term success of transformation initiatives.
Assess the impact of multiple workstreams across systems, processes, roles, and customer/member experience, and translate findings into actionable recommendations.
Develop, maintain, and execute a comprehensive change management strategy aligned to program phases, milestones, and evolving priorities.
Lead change impac...