Channel and Business Support Analyst

Bring your career aspirations to life with AIA!

Responsible for providing secretarial / administrative support at departmental or divisional level

Roles and Responsibilities:

1) Administration/ Data Analytics:

▪ Prepares and submits all required MIS reports to management and business

analytics team, detailing achievement of DM KPIs by Campaign, Partner and

Channel (Sponsored Marketing, Broad Marketing, Hybrid and other channels

adopted) on a monthly basis.

▪ Provide quality, efficient and effective administrative supports to the Call

Center, including but not limited to :

1. Workstation set up and maintenance for Call Center

2. Database/Leads transfer and Upload

3. Sales files upload and transfers

4. Center Premise management and maintenance of a desirable

workplace.

5. TSR/SVR remuneration and incentive calculation

6. Track and administer HR Staff benefits...