Chat Support Representative / Content Moderator – Streaming Platform

Chat Support Representative / Content Moderator – Streaming Platform

• Pasay City
• Full-time

Job Overview

We are seeking a detail-oriented and customer-focused Chat Support/Content Moderator to join our team for a leading streaming platform. The role involves handling real-time customer inquiries via chat, ensuring a smooth and engaging user experience, and moderating platform content to maintain community guidelines.

Key Responsibilities

• Respond promptly to customer inquiries via chat, providing accurate information and timely resolution.
• Moderate user-generated content to ensure compliance with community and platform guidelines.
• Escalate complex issues to the appropriate teams while maintaining ownership of the customer interaction.
• Document and track customer issues using internal ticketing systems.
• Provide feedback and suggestions to improve platform co...