Chief Manager - Customer Service

Skill Ventory · Mumbai, Maharashtra, India

Location

Mumbai

Job Type

Full Time, Permanent

Posted

June 01, 2026

Job Description

  Roles and Responsibilities  
 Execute quality monitoring requirements that deliver intent and customer satisfaction goals
 Improve customer service quality results by studying, evaluating, and re-designing processes
 Experience and knowledge of Customer Service operations and Resource Management/Force to Load modelling
 To manage daily activities to ensure smooth and good quality customer service delivery
 Ensure ongoing success of quality or process improvement strategies across multiple data sources through metrics, measurement and analysis

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