Chief operating officer (coo)

The COO forms part of the Exco and is the co-architect of the business and integrator of the entire operating system - front office, operations, technology, CRM, group services and client experience. The role is the execution engine of strategy and guardian of scalability, control and client experience.

The COO works through and with direct reports - Head of Operations, Technology and CRM lead and key partners across the business (Compliance, Risk, Finance, Group IT, Legal, Talent, Marketing, Facilities and Front Office).

Cross-Asset, Cross-Border Operations & External Market Interface Own the firm’s external operational interface with exchanges, custodians, CSDPs and infrastructure providers (JSE, A2 X, ZARX, CTSE, Strate, prime brokers) at senior level. Translate 3–5-year strategy into operating model, systems roadmap and capability build. Drive operational efficiencies, process optimisation and systemised customer service across the o...