Chinese Graduate Customer Service Advisors

Chinese Graduate Customer Service Advisors

About the job Chinese Graduate Customer Service Advisor

• Chinese speaking Customer Advisor role with visa provided.

Responsibilities

• Being a point of contact for all customers, providing over the phone and email advice and support.
• Taking ownership and resolving escalations, queries, issues and complaints, effectively and efficiently via phone and e‑mail through a creative approach.
• Keeping both customers accounts and own records accurately updated on all systems ensuring the quality of information is maintained.
• Supplying costs and charges for equipment, helping the client to understand which service they require.
• Liaising with site contacts to clarify information and check assess for deliveries and collections.
• Issuing invoices, allocating correct services, chasing payments and initiating dispatch of equipment.
• Raising cas...