Job Description
Location: Lancaster, TX
Division: Road US
Job Posting Title: Claims Assistant, Road US
Time Type: Full Time
Summary
The Claims Assistant supports DSV’s brokerage claims operations by assisting with the investigation, documentation, and administration of cargo loss, damage, shortage, and delay claims. This role coordinates claim intake, gathers and validates required documentation, and facilitates communication between internal teams, customers, carriers, and insurers.
The role requires strong analytical skills, advanced Excel capability, and attention to detail to ensure claims are thoroughly reviewed and handled in compliance with customer contracts, carrier liability regulations, and insurance requirements. The ideal candidate is organized, data-driven, and comfortable working with documentation, systems, and cross-functional teams in a brokerage environment.
Duties & Responsibilities