Job Description
The job functions listed below represent the essential job duties and responsibilities of the above-listed position.
Responsible for the investigation of home damage claims by obtaining information from client’s portals such as Bob’s Discount Furniture, Home Depot, Macy’s, Cardi’s, Ethan Allen, Mattress Firm
• Provide weekly summaries to these clients in order to keep them updated on the progress of open claims.
• Secure proper records, documentation, photos, and estimates from upset customers by putting them at ease ensuring that their claims will be handled efficiently for proper settlement and restoration to their property.
• Analyze claims to determine the probable cause, negligence, and damages.
• Communicate findings with Depot Managers at weekly claims meetings for resolution.
• Call customers advising them of their settlement amounts.
• Process driver debits and submit them to accounts payable for customer settlement checks and c...