Claims Officer (Commercial / Employees' Compensation)

Zurich Insurance Company · Hong Kong, Hong Kong, Hong Kong

Location

Hong Kong

Job Type

Full-time

Posted

June 26, 2026

Job Description

Job Summary

Handle Employees’ Compensation (EC) claims with focus on liability, investigation and global settlement

Drive outcomes on liability, return to work and injury management

Provide quality and professional claims service to customers

Strong ability to understand barriers for return to work and strategies to deal with return-to-work issues
Job Accountabilities
Review, resolve and proactively finalize claims within authority limits ensuring settlement at an optimum level

Take proactive approach in monitoring employees’ compensation claims in order to minimize claims settlement

Handle EC litigated claims by taking responsibility to resolve all enquiries from both customer and external contacts to ensure delivery of a focused claims service

Ensure claims procedures, documentation is adhered to the group claims management requirement and best practice

Buil...

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