Claims Processor / Customer Service With German And English

Overview
Todos los posibles candidatos deben leer con atención los siguientes detalles de este trabajo antes de presentar una candidatura.
Claims Processor Associate with German and English – join The Cigna Group.
Responsibilities
Provide the highest level of customer service, striving for first contact resolution, responding within given timelines.
Manage new claims from start to end with a solid understanding of product types and claims processes.
Handle administration tasks related to the position: email, post, fax, fulfilment, etc.
Manage all complaints in compliance with regulations in each country.
Handle cancellation and retention duties to maintain the portfolio.
Participate in call monitoring and quality reviews to evaluate team performance.
Build relations with internal departments to optimize resource use for customers, within regional benefits and with relevant service partners.
Identify potential process improvements a...