Job Description
This role is individually accountable for the administration and effective functioning of all customer payment platforms within the organization.
Duties & Responsibilities
Analyse claims and prepare appropriate response in line with policies, procedures, and standards.Follow standard procedure to assess and finalise claims in line with approved standards.Analyze claims and confirm cover or otherwise and draft rejection letter if claim is rejected.Keep Client/Financial advisors/broker always informed in terms of progress of claim.Build positive customer relations and solve or escalate customer queries and complaints.Gather feedback on customer satisfaction and provide reporting and analysis.Continuously strive to enhance and improve the claims processes.Identify and report on claims process issues. Competencies
InnovativeAttention to detail.
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