Client Accounts Officer – Care Services Cape

About The Organisation And The Role

Care Services, the central organisation for all Jewish Welfare groups in Cape Town, requires an administrator to improve debtor collections for 4 of the group organisations. This is a role that is more than just numbers. This position is a three‑month fixed term contract and requires compassion, discretion, and ability to navigate sensitive conversations while ensuring financial responsibility.

Responsibilities

• Manage and execute daily collection activities for outstanding accounts.
• Make follow‑up calls, send statements, and issue written communication to clients with overdue balances.
• Ensure timely resolution of queries and disputes affecting payment.
• Maintain a professional and customer‑orientated approach during collections.
• Monitor aged debtor reports and elevate high‑risk or long‑outstanding accounts.
• Maintain accurate notes and records of all collection in...