Client Care Representative - Group Retirement Services

Sun Life · Taguig, Metro Manila, Philippines

Location

Taguig

Job Type

Full-time

Posted

May 31, 2026

Job Description

Job Description
 :Sun Life Global Solutions is an off-shore based contact centre, established to assist the on-shore Client Care Centre of Sun Life Assurance of Canada in their operations, mainly in handling inquiries either through telephone and/or chat for Group Benefit and Individual lines of business.
Group Retirement Services (GRS) is the leading provider of Defined Contribution plans in Canada serving over 1 million plan members. It offers a wide range of products and services to meet the unique needs of SLF plan sponsors and plan members.
The CCR provides consistent quality customer service experience for GOVT and/ or GB/ GRS clients who contact the Client Contact Centre.
The CCR reports to the GRS Team Leader.
RESPONSIBILITIES:
Operational Excellence – Call Management
Interact and manage received calls effectively and professionally by providing the customers with outstanding customer service experience through the following:
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