Client Care Team Associate (Veterinary Receptionist)

Job Title: Client Experience Team Associate

Salary: £26,701 per annum

Location: DWR Veterinary Specialists

Job Type: Full-time, Permanent

Hours: 40 Hours per week

Monday to Sunday

Shift Pattern: 8am-7pm Mon-Fri and 9am-5pm weekends

We are searching for a passionate individual to join our wonderful Client Experience team at DWR Veterinary Specialists.

Responsibilities

• Greeting clients and their pets upon arrival in a warm and friendly manner
• Communicating directly with our vets, physiotherapists and nurses regarding their appointments, clients and patients
• Explanation to our clients of the status of their accounts, taking payments and issuing invoices, discussing insurance queries
• Arrangement of routine and emergency appointments from our referring vets in primary care practice
• Fielding of phone and electronic enquiries f...