Client Delivery Associate

Provides daily operational service support and ensures the delivery of exceptional client experiences. Resolves client problems in a prompt and effective manner, while ensuring that enhancement opportunities are identified and addressed or referred during client service interactions.

+ Handles transactional requests, escalations and investigation of all types of service needs for clients.
+ Engages with clients to ensure immediate needs are met and assesses the effectiveness of issue resolutions.
+ Publishes regular and ad-hoc reports and dashboard
+ Demonstrates knowledge of products and services, directing clients to the most relevant resources to address their needs.
+ Contributes to the development of new products or services based on insights gathered from client interactions and market analysis.
+ Engages with clients to understand and diagnose service needs, ensuring concerns are addressed promptly and effectively.
+ Responds to and facilitates the res...