Location
distrito federal
Job Type
Full-time
Posted
June 08, 2026
Job Description
Job Summary
The Client Delivery Manager (CDM) serves as the primary point of contact for SAP Private Cloud Customers of Enterprise Cloud Services, focusing primarily on S/4HANA private cloud edition per contract. The CDM drives end-to-end customer engagement from signature onwards, including onboarding, continuous service delivery, architecture and governance coaching, relationship management, and renewal initiation.
Key Responsibilities- Engagement Management
- Conduct regular or quarterly business review meetings with the customer to discuss service quality
- Deliver a quarterly balanced scorecard with KPIs to ensure overall customer satisfaction (performance review)
- Create and deliver monthly service reporting
- Propose and discuss improvement potential
- Conduct service and business planning meetings to understand customer business needs
- Explain aspects of SAP’s overall cloud strategy and growing portfo...