Client Engagement Manager

Overall responsibility to cultivate and maintain strong client relationships, surpassing client expectations by tailoring services to their unique needs. Ensure effective client communication and foster client satisfaction through proactive engagement and timely issue resolution. Build and nurture long term relationships with clients by understanding their needs and delivering exceptional service. Collaborate on contract renewals, resolve client issues promptly, and maximize revenue through upselling opportunities. Engage in strategic planning to align client services with business objectives and drive continuous improvement.

Responsibilities

• Cultivate and maintain strong relationships with existing clients ensuring the clients' perception of value provided by Creation is surpassed
• Understand the unique needs and objectives of each client to tailor our services to meet their requirements
• Collaborate with clients to negotiate terms and c...