Client Engagement Specialist

Job Description

Under general supervision the Client Engagement Specialist (CES) is responsible for managing all renewal aspects of the relationship with a defined set of customers.

The Client Engagement Specialist is responsible for retaining the existing contract revenue within existing buying centers and supporting new sales into these accounts made by the Account Executive.

The Client Engagement Specialist will need to liaise with DJ internal teams to ensure the clients business needs are being met consistently to support the renewal.

Ultimately the Client Engagement Specialist must develop and drive successful renewals ensuring a strong revenue base for Dow Jones.

Success will be measured based on the retention rates of the Client Engagement Specialists assigned accounts.

Responsibilities

• Own the retention strategy for assigned strategic accounts by building and executing a renewal plan.
• Proactively ...