Client Engagement Specialist, Social (Ezeiza)

About the Role

CE Social is dedicated to delivering exceptional customer support and community engagement via social media. We address questions, feedback, and concerns to ensure quality customer experience.

We drive and facilitate conversations in our Social communities, and never shy away from engaging with both Kraken clients and potential clients alike.

Our team excels in fast communication, problem‑solving, and proudly represents Kraken’s voice publicly.

We are the eyes & ears for Kraken in the Social landscape & our aim is to provide the best Social support in Crypto while growing and strengthening our Social communities.

Key Responsibilities

• Monitor and engage with clients on social media, serving as the first point of contact.
• Address questions, feedback, and concerns to ensure quality customer experience.
• Drive and facilitate conversations in Social communities.
• Represent Kraken’s voice publicl...