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Client Experience Host

CHANEL · Madrid, Community of Madrid, Spain

Location
Madrid
Job Type
Full time
Posted
June 16, 2026

Job Description

Our boutiques are at the core of our business, and our desire is always to provide exceptional client experience. We are looking for a Client Experience Host to act as the boutique’s main point of contact for our clients on the shop floor and to support the retail teams with seamless hospitality in boutique.

Responsibilities include greeting and hosting responsibilities for clients.

This role will be instrumental in creating and curating the ultimate luxury experience for our clients during their visit, anticipating client requests and elevating service levels.

What Impact Can You Create At Chanel

  • Providing personalised service to clients organising the ultimate hospitality around appointments.
  • Meet clients as they arrive, understanding and anticipating their needs and how to assist them.
  • Ensure optimal use of queue management system.
  • Monitor Appointments: track attendance & purchase.
  • Working closely wit...

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