Location
carlisle
Job Type
Full-time
Posted
June 17, 2026
Job Description
Company: Bitrecruit
Client/Employer: Occupop
Location: Carlisle, England, United Kingdom
Job reference: beae9f504a1c54b4a d92cdcf91
Posted:
Client Experience Manager
Reporting to: Head of Client Experience
Role Overview
The Client Experience Manager acts as the primary in-life service relationship owner for key IT-managed service clients. The role ensures a consistently positive service experience by monitoring service health, understanding operational performance, and driving continual improvement across the IT service lifecycle. This position bridges operational teams (Service Desk, Technical Support, Projects, Infrastructure, and Service Management) with client stakeholders, translating technical service outcomes into business-focused insights.
Key Responsibilities
Service Relationship Ownership
- Primary point of contact for key clients on service-...