Client Experience Manager, Pharmacy Benefits Management

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

**What you will do:**

**Client Support**

+ Perform and support plan changes.
+ Perform ID card facilitation.
+ Complete any necessary reporting (scheduled, ad-hoc).
+ Conduct inbound phone calls.
+ Complete any assigned invoices.
+ Perform any assigned group terminations.
+ Complete documentation requests.
+ Serve as a presence throughout the implementation process.
+ Facilitate and participate in external-facing meetings.

**Member Support**

+ Perform overrides as needed.
+ Overse...