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Client Experience Team Leader

Pinsent Masons · London, England, United Kingdom

Location
London
Job Type
Full time
Posted
June 17, 2026

Job Description

Purpose of the role

: 

Responsible for the day-to-day delivery of the service offered to all who visit our Global HQ in London at Crown Place. Leading the client floor reception team to achieve the highest standards in service and ensure all policies and procedures are adhered to.


Main duties and responsibilities:

  • Responsible for ensuring the highest standard of service is offered by the reception team, across the client floors, both in person as well as virtually, across all communication tools.
  • Lead the client floor reception to deliver each day’s requirements across all client floors.
  • Supervise the professional and positively memorable services, offered to all who visit the client floors 
  • Anticipate client needs, through the daily checking of bookings for both current and next day schedules. 
  • Work closely with wider department to co-ordinate and share information, identifying any areas for clarity, and suggesting ...

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