Client-Facing CXone Solutions Architect

Ellison Coast Limited in Greater London is looking for a Contact Centre Solutions Architect. In this role, you will work closely with clients to capture their requirements and design appropriate contact centre technology solutions. Your responsibilities include producing clear documentation, running workshops, and acting as a trusted advisor.

Ideal candidates will have strong client-facing skills and a thorough understanding of contact centre technologies. Familiarity with NICE CXone Mpower is highly desirable.