Client-Focused Service Delivery Supervisor

Shape team dynamics and client satisfaction as a Service Delivery Supervisor with TELUS. This role champions employee engagement and service quality improvement.
As a Service Delivery Supervisor, you'll ensure team accountability while promoting a collaborative work environment. Your role requires understanding client business needs and leading initiatives for continual improvement within TELUS. You will conduct assessments and audits to maximize service effectiveness and client satisfaction.
Key Responsibilities:
• Enhance employee experience and engagement
• Communicate organizational vision fluidly to the team
• Conduct client satisfaction assessments regularly
• Develop quality control indicators and tools
• Facilitate continuous innovation and improvement initiatives
Requirements:
• Degree in Human Resource Management or related fields
• Minimum 7 years in occupational injury management
• Proven leadership and project management experience
• Exc...