Client Manager

Overview

As the Client Manager you will ensure delivery of exceptional service to Gallagher’s clients by actively managing client accounts. You will work with our sales team to ensure client satisfaction. We will rely on your leadership skills to help guide our Client Service Associates and create a learning environment. You apply your business insight and strong dedication to service to create depth in our client relationships. How you'll make an impact You will manage increasingly complex accounts with a strong focus on self-funded business while collaborating with senior teammates Utilizing Gallagher’s resources and tools, you will create effective client deliverables You support the employee benefits Client Service Cycle to ensure a seamless renewal process. We measure success based on retention and our renewal target is 95%. You will resolve service-related issues independently but know when to raise concerns to more experienced client service team members Pre...