Client Onboarding Lead Analyst at Citi

Elevate client interactions as a Client Onboarding Lead Analyst at Citi, overseeing account management and project initiatives. You’ll ensure superior service delivery and client satisfaction while driving operational excellence.
Citi is seeking a strategic professional to manage the complexities of client onboarding and maintenance. This role requires over six years of project management experience and expertise in finance or economics. You'll work closely with cross-functional teams to implement client requirements and deliver high-quality service across all aspects of account management.
Key Responsibilities:
• Manage account opening, client documentation, and system setups
• Drive customer satisfaction and ensure timely issue resolution
• Analyze complex issues impacting departmental performance
• Develop performance matrices to track productivity and defects
• Engage in project planning and develop training content
Requirements:
• 6+ years in project man...