Client Relations Regional Director at Manulife

Drive client satisfaction as the Client Relations Regional Director at Manulife, based in Ontario. Lead a team dedicated to managing corporate account relationships and retirement plans.
In this pivotal role, you will mentor the Client Relationship Managers while shaping the client experience for National/Corporate Accounts. You will be a crucial partner in strategy execution, ensuring compliance and service achievement while identifying growth opportunities in retirement solutions.
Key Responsibilities:
• Mentor and lead the CRM team for high client satisfaction
• Identify and engage in cross-selling retirement products
• Collaborate with various teams to support business initiatives
• Maintain service quality and address any client concerns
• Advocate for diversity and innovation in team efforts
Requirements:
• Minimum 10 years in client relationship management
• In-depth knowledge of retirement solutions and market trends
• Strong influencing and int...