Location
singapore
Job Type
Full-time
Posted
June 27, 2026
Job Description
Job Responsibilities
- Assists CS team with significant issues and escalations from clients.
- Builds client relationships through email, phone and face to face interaction.
- Develops excellent working relationships with customer and operational functions.
- Works in a cross‑functional capacity to coordinate the activities of all Marken teams and agents to fit with customer requirements and meet network policies and processes.
- Manage special requests from the customer for increased and enhanced levels of service or monitoring of shipment progress.
- Work with clients’ logistics teams/departments, to develop and implement solutions for new business requirements in accordance with Marken Guidelines.
- Attend meetings with client on a periodical basis, to discuss program status and relevant service issues and concerns.
- Investigate incidents affecting shipments performance, working with Global Key Account teams and QC/QA te...
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